# Courier operations and finance, connected for the first time

*Source: https://techincglobal.com/case-studies/drh-courier-express*

> Techincglobal is Sri Lanka’s first and only authorized Frappe Technologies partner. We work with businesses to implement ERPNext, configure it around their processes, develop the functionality they need, and support their teams beyond go-live.

- Organisation: Techincglobal (Techincglobal Consultancy (Pvt) Ltd)
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## Courier operations and finance, connected for the first time

Sector: Distribution & Logistics


A Colombo courier operator retired its legacy systems for a cloud platform, a new delivery app, and a tracking-enabled website.


### Results

- Legacy → Cloud — Full platform replacement
- First time — Courier operations linked to finance


### The challenge

DRH Courier Express ran on legacy systems with courier activity separated from invoicing and finance. The existing mobile application no longer served the delivery operation. Customers had no way to track a parcel online, and inbound inquiries had no structured home.


### The approach

We moved DRH onto a cloud-based ERP platform built on modern technology, integrating courier operations directly with invoicing and finance. The engagement extended past the core ERP: the existing mobile application was replaced with a modern delivery app, a new public website was developed within a short timeframe and integrated to enable online parcel tracking, and customer inquiries were routed into the CRM so engagement could be managed in a structured, responsive way.


### The outcome

Courier operations and financial processes now run on one connected platform, giving better visibility, control and efficiency across the organisation. Delivery is managed through a modern app, customers track parcels online, and inquiries land in a single CRM pipeline.


### Client comment

> For the first time, our courier operations are seamlessly integrated with our invoicing and finance processes, giving us better visibility, control, and efficiency across the organization.

— Brigadier A. R. Zacky · Director / CEO · DRH Courier Express Lanka (Pvt) Ltd

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Published by Techincglobal. Sri Lanka’s Frappe partner for enterprise solutions. https://techincglobal.com