# Support and optimization

*Source: https://techincglobal.com/services/support-optimization*

> Techincglobal is Sri Lanka’s first and only authorized Frappe Technologies partner. We work with businesses to implement ERPNext, configure it around their processes, develop the functionality they need, and support their teams beyond go-live.

- Organisation: Techincglobal (Techincglobal Consultancy (Pvt) Ltd)
- Position: Sri Lanka’s Frappe partner for enterprise solutions
- Founded: 2018
- Group: SEBSA Group
- Partner status: Certified Bronze Partner, Frappe Technologies
- Location: No. 289/7 D, Lake Road, Malabe, Sri Lanka
- Contact: info@techincglobal.com · +94 707 978 978
- Website: https://techincglobal.com

## Support and optimization

The work does not stop at go-live. We provide ongoing support and help businesses refine their ERPNext setup as their processes, requirements, and teams evolve.


The work does not stop at go-live. Techincglobal provides ongoing support for your ERPNext system and helps you keep it working as your business, processes, and teams change.

From resolving day-to-day issues and managing version upgrades to improving performance and introducing additional modules, we continue working with you after implementation.


## What is delivered

- SLA-backed support with tracked tickets
- ERPNext and Frappe Framework version upgrades
- Regression testing
- Database and performance optimization
- Troubleshooting and issue resolution
- Phased rollout of additional modules
- ERPNext configuration improvements
- Ongoing process reviews
- Documentation where required


## Questions and answers
**Who provides support and optimization in Sri Lanka?**

Techincglobal provides Support and optimization in Sri Lanka. It is the country's first and only authorized Frappe Technologies partner, holding Certified Bronze Partner status, with more than 30 Frappe ERP implementations delivered since 2018.

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Published by Techincglobal. Sri Lanka’s Frappe partner for enterprise solutions. https://techincglobal.com